Monday, May 20, 2013
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Institutional Effectiveness Plan: Student Services

Mission:

To provide comprehensive, quality student and information services

2009-2010 Assessment Outcomes & Use of Results

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College Goal: Develop and implement instructional programs and services,both traditional and distance learning offerings, consistent with the assessed needs of the constituent groups in the College's service area and with state and national standards, including training and retraining of the workforce.
Divisional Goal: Enhance the quality of services offered to all MCC students by evaluating strategies and tactics for offering specific support services.
Objectives: To improve quality of services offered and better serve student needs; to exert more influence over student enrollments by evaluating and guiding practices in student recruitment, financial aid, admissions, registration, counseling, retention, and information services; and to optimize resources and improve access to information
Action Plan:
  1. Expand Priority Registration to include more curriculum majors.
  2. Implement new Drug Free Schools and Communities Act requirements.
  3. Continue to focus on ways to enhance partnership with Montgomery County Schools, and private schools and home schools in MCC’s service area.
  4. Expand non-academic student activities and fellowship opportunities.
  5. Examine recruiting practices and investigate new avenues for recruiting as well as involving MCC faculty as a more active participant in recruiting initiatives.
  6. Examine current academic probation and suspension policies and procedures in relation to Datatel requirements.
  7. Install cabinetry/shelving at Information Desk to house base units for ET Campus Alert System.
Assessment Strategy:
  1. New procedures will be developed and old procedures will be updated or deleted.
  2. Students will be better served.
  3. Students will be afforded more opportunities for fellowship and interaction with faculty, staff, and other students to enhance the college experience.
Assessment Outcomes:
  1. Priority registration was expanded to include the Gunsmithing curriculum.
  2. The Drug Free Schools & Communities Act requirements are being met via the Campus Security link on the MCC website.
  3. MCC First Committee has been put into place to look at ways to enhance these relationships; meetings scheduled with county schools DLAs to see how MCC can better meet needs. Also, Step Up program has been designed by Beth Smith, Karen Frye, and Mary Chesson to offer high school students more opportunities to earn college credit through learn & earn online
  4. SGA offered Spring Fling in April and has offered several gaming tournaments (ping-pong, darts, Wii, etc.) in the new student center (old daycare facility)
  5. Recruiter has taken MCC faculty and students to various events around the county; taken specific MCC programs to college fairs and career days (middle schools); attended the Biscoe Gun & Knife Show, Shot Show in Las Vegas, NRA Show (Charlotte, MC), and the Dixie Deer Classic in Raleigh, NC
  6. Legalities regarding FERPA prevented this from happening in 2009-10
  7. Currently looking at the best use of resources to accomplish this. Due to year end, will have to see about cabinets in new fiscal year starting on July 1, 2010.
Use of Results: While many of the items listed on the action plan have been accomplished, there is much more that needs to be done during 2010-2011. Several of these items will be continued in the 2010-2011 IE Plan. These include: strengthening partnerships with Montgomery County Schools, private schools, and home schools; more opportunities for MCC students to participate in campus activities; new ideas on ways to recruit students to MCC.
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College Goal: Utilize technology to provide information services that support quality, personalized instruction.
Divisional Goal: To increase the opportunities for students to utilize technology in receiving student support services.
Objectives: To provide students with quicker access to their records for advising, completion of Application for Admission and FAFSA online, as well as other online services etc.
Action Plan:
  1. Implement WebAdvisor on campus
  2. Secure four computers; two printers; four tables; four chairs; four privacy panels; four privacy screens for new technology area in SS.
  3. Secure adequate funding to ensure comprehensive assessment (ASSET, COMPASS, NET, etc.) services for prospective and current students (licensure fees, software, scan sheets, etc.)
Assessment Strategy: Develop quantitative and qualitative measures to determine student successes in implementation. Students will use WebAdvisor to access transcripts, grade reports, and to register.
Assessment Outcomes:
  1. WebAdvisor has not been implemented. This will be moved over to 2010-2011 IE Plan.
  2. We have secured the computers, printers, tables and chairs for this area in Student Services
  3. We were able to hire Heather Dunlap on a part-time basis to assist with comprehensive assessment services for prospective and current students.
Use of Results: WebAdvisor is on schedule to allow for test groups of students for Fall 2010, live limited basis for Spring 2011, and fully operational for curriculum students Fall 2011. Students are using the computers set up in the SS area to complete FAFSA applications.
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College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.
Divisional Goal: To provide adequate staff to support student needs as outlined in SACS requirements and to provide a better balance of job responsibilities within the division.
Objectives: Hire additional staff members to better serve students and fulfill SACS requirements
Action Plan: Continue to explore funding avenues to hire an Evening Counselor; an FTE Auditor to assist the Director of Enrollment Management with FTE functions. (Note: Both of these positions have been approved by Planning Council pending available funding.)
Assessment Strategy: Determine the number of additional hours of services provided to students and the numerous services that will be provided.
Assessment Outcomes: As of 2009-10, we did not have the funds to secure either of these positions.
Use of Result: The need for a full-time counselor is still a priority and will be carried over to 2010-2011 IE plan. The FTE Auditor responsibilities may be moved under the administrative assistant to the VP of Instruction during 2010-2011 year.

Institutional Effectiveness Plan
2010-2011

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College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, consistent with the assessed needs of the constituent groups in the College's service area and with state and national standards, including training and retraining of the workforce.
Division Goal: Enhance the quality of services offered to all MCC students by evaluating strategies and tactics for offering specific support services.
Objectives: To improve quality of services offered and better serve student needs; to exert more influence over student enrollments by evaluating and guiding practices in student recruitment, financial aid, admissions, registration, counseling, retention, and information services; and to optimize resources and improve access to information
Action Plan:
  1. With new MCC staff, we plan to develop ways in which to better strengthen the relationship between MCC and Montgomery County Schools, private schools and the Home School Association. We want to have a presence with all of these groups so that they will think “MCC First”
  2. Student recruiter will go into all Montgomery County high school senior English classes and conduct the MCC Senior Survey to assess the educational goals of graduating high school seniors and provide them with information about MCC and the opportunities available to them at their community college
  3. Work with the appropriate MCC parties to raise current student activity fee, develop an activity hour for SGA and campus organizations and investigate the possibility of cancelling classes for Spring Fling and/or Fall Fest activities, which would be incorporated with the academic calendar
  4. Develop a campus-wide leadership program consisting of 8 workshops (4 offered in the fall and 4 in the spring) to be offered to all MCC students; upon completion students will receive a leadership certificate
  5. Involve more MCC faculty as active participants in the recruiting of potential students for the college (i.e Health Sciences week, Outdoor Professions week, etc.) and develop better methods of attracting potential students at festivals, open houses, etc.
  6. Work with MCC administration and Board of Trustees in developing a policy with regards to N.C.A.C 02C.0301 “Admission to Colleges” as it relates to refusing admission to a student who has been suspended or expelled from any educational entity
  7. Install cabinetry at the Information Desk to house base units for ET Campus Alert System
  8. Submit RFP for Minority Male Mentoring Program to assist with administrative support, programming, and measuring program outcomes
  9. Host a Women’s Empowerment Conference on the MCC campus
Person(s) Responsible: Student Services Staff and Vice President of Student Services
Anticipated Date for Achieving Objective: May 2011
Assessment Strategy: Meet with appropriate MCC faculty and staff to determine best ways to accomplish action plan
Budget Needs: $1500 for cabinetry at the Information Desk
Assessment Outcomes: Will be completed in May 2011
Use of Results: Will be completed in May 2011
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College Goal: Utilize technologyto provide information services that support quality, personalized instruction.
Division Goal: To increase the opportunities for students to utilize technology in receiving student support services
Objectives: To provide students with quicker access to their records in order to register for classes, request transcripts, view their grades, enrollment verification, and even pay for classes
Action Plan:
  1. Run WebAdvisor test groups through 2010-2011 school year
  2. Vice President of Student Services should become a member of WebAdvisor CORE team and assist with the implementation process of WebAdvisor
  3. Train all Student Services staff on how WebAdvisor works before fall 2011 registration
  4. Have WebAdvisor running for Fall 2011 registration and educate MCC students on how to use it
  5. Place Web Advisor kiosk in Student Services area
  6. Receive input from MCC student focus group and SS staff to improve the website for future and current students so that it is easy to navigate the site when looking for information about MCC services and programs. Once ideas are secured, work with the web master and make needed changes to MCC website.
  7. Utilize new multi-media television in Student Services to provide continuous information regarding vital information (i.e registration dates, FAFSA deadlines, student activities, etc.) for currently enrolled and prospective MCC students
  8. Investigate the opportunity to link Datatel with COMPASS software so that test scores can be transferred from the COMPASS database into the Datatel database.
Person(s) Responsible: IT Staff, Director of Enrollment Management, web master and SS staff
Anticipated Date for Achieving Objective: May 2011
Assessment Strategy: Train SS staff on the uses of WebAdvisor and educate students on its use
Budget Needs: WebAdvisor implementation will run approx $4000-$5000; however a cost savings of $2000 - $4000 will be realized each year in postage, grade reports, transcript paper, and registration paperwork.
Assessment Outcomes: Will be completed in May 2011
Use of Results: Will be completed in May 2011
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College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development in a global society.
Division Goal: To provide adequate staff to meet the ever changing needs of a diverse student body
Objectives: To provide adequate staff to support student needs as outlined in SACS requirements and to provide a better balance of job responsibilities within the division
Action Plan:
  1. Continue to explore funding avenues to hire a permanent full-time Evening Counselor
  2. Do a needs assessment on how Financial Aid department will handle new mandatory federal student loans to start in Fall 2011
Person(s) Responsible: Vice President of Student Services
Anticipated Date for Achieving Objective: May 2011
Assessment Strategy: Work with the MCC senior administration to determine course of action
Budget Needs:
Assessment Outcomes: Will be completed in May 2011
Use of Results: Will be completed in May 2011
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College Goal: Provide facilities for student learning that capitalize on state-of-the-art instructional applications.
Division Goal: To provide a space that can be utilized for campus-wide student activities
Objectives: To provide a centralized location for campus-wide activities for students, faculty and staff and make people aware of those opportunities
Action Plan:
  1. Working with Student Activities Coordinator to plan schedule of activities for new student center for Fall 2010 and Spring 2011
  2. Work with MCC SGA, Ambassadors and Student Activity Coordinator to select décor for new student center
  3. Assist MCC staff in developing a plan on reutilizing former student lounge in Building 100 once Student Center is fully operational
Person(s) Responsible: Vice President of Student Services, MCC SGA, Ambassadors, Student Activity Coordinator
Anticipated Date for Achieving Objective: May 2011
Assessment Strategy: Work with the MCC SGA, Ambassadors, and Student Activities Coordinator to make the Student Center an active place on campus
Budget Needs: $5000 -$7000  from SGA account to help furnish new student center
Assessment Outcomes: Will be completed in May 2011
Use of Results: Will be completed in May 2011

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