Institutional Effectiveness Plan: Office Administration

Mission:

The Office Administration curriculum is designed to prepare students for employment in the business field, utilizing current technologies. Specifically, the Office Administration curriculum prepares individuals for positions in administrative support careers.

2009-2010 Assessment Outcomes & Use of Results

College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal: Provide credit and non-credit programming to enhance economic development of the service area.

Program Goal: Promote confidence and expanded training for OA students.

Objectives: Improve student skills in preparation for the workplace. Provide an opportunity for students to gain real work experience.

Action Plan: Restructure OST 289 Office Administration course to include work experience during the lab portion of the course. Solicit campus and off campus partners.

Assessment Strategy: Improved end of course grades in the OST capstone course OST 289. Increased job opportunities for students.

Assessment Outcomes: Funds for travel have not been available due to budget cuts.

Use of Results: Continue this objective for the 2010-11 year.

College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal: Provide credit and non-credit programming to enhance economic development of the service area.

Program Goal: Provide non-traditional learning opportunities for students.

Objectives: Utilize distance learning delivery systems to provide fast-track credentialing opportunities to students wishing to reenter the workforce in a short period.

Action Plan: Implement an on-line certificate option that can be completed in one semester for both OA and OA – Legal Concentration.

Assessment Strategy: Enrollment numbers and job placement opportunities.

Assessment Outcomes: Seven students were enrolled in the new OA online certificate option.

Use of Results: Continue the offering each semester as long as demand is present.

College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal: Provide credit and non-credit programming to enhance economic development of the service area.

Program Goal: Increase public awareness of OA learning opportunities

Objectives: Increase enrollment numbers in all program options

Action Plan: Actively pursue new marketing opportunities to include high school recruitment, GED class visits, personal follow-up letters on all program inquiries, Web site updates, newspaper and magazine advertising, student success stories, and revising and developing program marketing materials.

Assessment Strategy: Enrollment growth, number of materials updated/revised

Letters were mailed to 427 undecided major student inquiries. Letters were mailed to 336 high school students from East and West Montgomery and North Moore High Schools. Letters were mailed to 26 former students (non-completers), 25 GED graduates. Campus and off-campus visits were made to GED classes. Visited a business class at East Montgomery High. Three student success stories were written and published in the Montgomery Herald. An on-line ad was placed with @Law magazine.

Use of Results: Enrollment in the program remains decent. Continue recruiting efforts on this scale and increase when and where funding will allow.

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal: Provide access to and guidance in professional development opportunities to strengthen instructional delivery and to prepare for accreditation initiatives.

Program Goal: Seek training to enhance associate dean leadership skills.

Objectives: Obtain additional knowledge in curriculum planning, faculty management, student relations, budgeting, and communication of institutional policies.

Action Plan: Attend the Department Chairs Institute in October of 2009 or March of 2010.

Assessment Strategy: Improved job performance as noted on the annual evaluation.

Assessment Outcomes: Activity was not accomplished due to budget cuts

Use of Results: Continue goal for next year if budget permits

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal: Provide access to and guidance in professional development opportunities to strengthen instructional delivery and to prepare for accreditation initiatives.

Program Goal: Seek training to enhance instructional capabilities for OA faculty.

Objectives: Obtain additional knowledge on educational delivery systems, student relations, student learning styles, and network with colleagues in the community college system.

Action Plan: Send three instructors to the NC Great Teacher’s Retreat in March, 2010.

Assessment Strategy: Better prepared faculty as evidenced by improved classroom delivery observed in annual classroom visit and annual evaluations as well as student evaluations.

Assessment Outcomes: Activity not completed due to budget cuts.

Use of Results: Place on hold until the budget outlook is improved.

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal: Provide access to and guidance in professional development opportunities to strengthen instructional delivery and to prepare for accreditation initiatives.

Program Goal: Seek training to enhance instructional capabilities for instructors teaching technology courses.

Objectives: Obtain additional knowledge in the latest computer technology available, network with book vendors and colleagues in the community college system.

Action Plan: Attend the annual instructor’s conference in October and attend the computer conference in March, 2010.

Assessment Strategy: Better prepared faculty as evidenced by improved classroom delivery observed in annual classroom visit and annual evaluations as well as student evaluations.

Assessment Outcomes: Activity not completed due to budget cuts.

Use of Results: Place activity on hold until the budget outlook is improved.

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal: Provide access to and guidance in professional development opportunities to strengthen instructional delivery and to prepare for accreditation initiatives

Program Goal: Assist Continuing Education in providing workforce training.

Objectives: Continue to provide instruction as needed and requested.

Action Plan: Obtain instructor recertification training for Notary Public education courses

Assessment Strategy: Number of students serviced

Assessment Outcomes: Activity was completed in October, 2009. Recertification obtained.

Use of Results: OA lead instructor will continue to teach Notary Public courses as needed.

Institutional Effectiveness Plan
2010-2011

College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal: Provide credit and non-credit programming to enhance economic development of the service area.

Program Goal: Promote confidence and expanded training for OA students.

Objectives: Improve student skills in preparation for the workplace. Provide an opportunity for students to gain real work experience.

Action Plan: Restructure OST 289 Office Administration course to include work experience during the lab portion of the course. Solicit campus and off campus partners.

Person(s) Responsible: Program Lead Instructor and OA Instructor

Anticipated Date for Achieving Objective: May 2011

Assessment Strategy: Improved end of course grades in the OST capstone course OST 289. Increased job opportunities for students.

Budget Needs to Accomplish Objective: $ 200 state travel funds.

Assessment Outcomes: Will be completed in May 2011

Use of Results: Will be completed in May 2011

College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal: Provide credit and non-credit programming to enhance economic development of the service area.

Program Goal: Provide non-traditional learning opportunities for students.

Objectives: Utilize distance learning delivery systems to provide fast-track credentialing opportunities to high school students wishing to earn a college credential before leaving high school. Increase STEM offerings.

Action Plan: Expand the on-line certificate option that can be completed in one semester for both OA and OA – Legal Concentration to the Huskins schedule.

Person(s) Responsible: OA Program Head

Anticipated Date for Achieving Objective: May, 2011

Assessment Strategy: Enrollment numbers and completers.

Budget Needs to Accomplish Objective: None

Assessment Outcomes: Will be completed in May 2011

Use of Results: Will be completed in May 2011;

College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal: Provide credit and non-credit programming to enhance economic development of the service area.

Program Goal: Develop additional technology programming.

Objectives: Offer an on-line certificate program in Office Administration – Virtual Assistant.

Action Plan: Gain approval from the Instructional/SS Committee to offer program. Develop three core courses for the certificate. Identify appropriate texts. Update advertising materials to promote program. Create newspaper article to advertise the program.

Person(s) Responsible: Program instructors, PIO, Recruiting Officer, and Web Master, OA Lead Instructor and OA Faculty.

Anticipated Date for Achieving Objective: May, 2011

Assessment Strategy: Enrollment numbers. Number of students who start their own business.

Budget Needs to Accomplish Objective: Advertising funds $1000

Assessment Outcomes: Will be completed in May 2011

Use of Results: Will be completed in May 2011

College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal: Provide credit and non-credit programming to enhance economic development of the service area.

Program Goal: Identify additional short term programming to be offered under OA.

Objectives: Investigate the feasibility of offering a medical transcription certificate.

Action Plan: Survey the job market for medical transcription skills. Work with the Assoc. Dean of Health/Public Services and the lead instructor for Medical Assisting to identify courses that could be shared. Take to Instructional/Student Services committee for approval if program could be viable. Advertise and offer program option if viable for fall 2011.

Person(s) Responsible: Program instructors, Associate Deans, Committee, PIO

Anticipated Date for Achieving Objective: May, 2012

Assessment Strategy: Program approved and offered.

Budget Needs to Accomplish Objective: Advertising funds $1000

Assessment Outcomes: Will be completed in May 2011

Use of Results: Will be completed in May 2011

College Goal: Develop and implement instructional programs and services, both traditional and distance learning offerings, that are consistent with the assessed needs of the constituent groups in the College’s service area and with state and national standards, including training and retraining of the workforce.

Division Goal: Provide credit and non-credit programming to enhance economic development of the service area.

Program Goal: Develop new marketing strategies for OA offerings with special emphasis on short-term certificates.

Objectives: Increase enrollment numbers in all program options.

Action Plan: Provide input for a new program brochure to include info about new on-line certificate options. Pursue marketing opportunities to include high school, GED, follow-ups on all program inquiries, Web site updates, newspaper and magazine advertising, and student success stories.

Person(s) Responsible: Program instructors, PIO, Recruiting Officer, and Web Master

Anticipated Date for Achieving Objective: May, 2011

Assessment Strategy: Enrollment numbers in available options.

Budget Needs to Accomplish Objective: Advertising funds $1000

Assessment Outcomes: Will be completed in May 2011

Use of Results: Will be completed in May 2011

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development.

Division Goal: Provide access to and guidance in professional development opportunities to strengthen instructional delivery and to prepare for accreditation initiatives.

Program Goal: Seek training to support Associate Dean leadership skills. (Year two - goal continued this year due to last year’s budget shortfall).

Objectives: Obtain additional knowledge in curriculum planning, faculty management, student relations, budgeting, and communication of institutional policies.

Action Plan: Attend the Department Chairs Institute in October of 2010 or March of 2011.

Person(s) Responsible: Associate Dean of Business Technologies

Anticipated Date for Achieving Objective: May, 2011

Assessment Strategy: Improved job performance, improved practices.

Budget Needs to Accomplish Objective: Travel funds, $450 registration fee

Assessment Outcomes: Will be completed in May 2011

Use of Results: Will be completed in May 2011