Institutional Effectiveness Plan: Office Administration: Legal Concentration

Mission:

The Office Administration Legal Concentration prepares individuals for entry-level positions in legal or government-related offices and provides professional development for the currently employed.

2009-2010 Assessment Outcomes & Use of Results

College Goal: Provide facilities for student learning that capitalize on state-of-the-art instructional applications.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Department Goal: Expand and improve current coursework to meet the changing needs of the workplace.

Objectives: Purchase legal specific software (Amicus Attorney) to be used in OST 156, Legal Office Procedures.

Action Plan: Equipment Justification Form submitted March 6, 2009 requesting purchase.

Assessment Strategy: Purchase/Install software in Room 141.

Assessment Outcomes: Program has gone completely online. This together with inconsistent enrollment discouraged purchase of new software. The cost of software and technical support was high. However, new textbooks are being used for each section of OST 251. These textbooks contain free, time-dated software for the students may use to complete textbook exercises. Included in this free software is a limited version of Amicus Attorney that gives the student experience using the software.

Use of Results: As of May, 2010, please see the preceding solution statement.

College Goal: Provide facilities for student learning that capitalize on state-of-the-art instructional applications.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Department Goal: Reduce the amount of paper used in courses to reduce spending.

Objectives: Reduce the amount of paper used in the classrooms and labs for the completion of assignments.

Action Plan: Create Blackboard supplements for all seated classes. Administer tests in Blackboard to reduce the amount of paper used for copies. Create Assignment Links in Blackboard and encourage homework and class assignments by electronic submission.

Assessment Strategy: Compute the number and length of tests given in the seated classes to determine paper savings.

Assessment Outcomes: As of May, 2010 the results are impressive. Total pages saved approximately 7,525. If the Syllabus is posted online, total would reach 8,000 pages saved. Please see attachment for results.

Use of Results: Use online supplements for all courses not already online. No need to print tests, Syllabi, or assignments again.

Course Sem. Online Status # of students # of Tests/ Approx. # of pages per test Online Syllabus/ Not included in Calculations # of Assignments/ Approx. # of pages per assignment Total Paper Saved OST 289 Fall 09 Totally Online 8 6/6 Yes 16/2 560 OST 289 Spr 10 Totally Online 11 6/6 Yes 16/2 748 OST 236 Fall 09 Totally Online 8 4/8 Yes 16/3 640 CIS 111 Spr 10 Online Supplement 25 5/7 Yes 10/3 2625 OST 131 Fall 09 Online Supplement 6 2/5 Yes 16/2 252 OST 131 Fall 09 Totally Online 16 2/5 Yes 16/2 672 OST 251 Fall 09 Totally Online 5 4/8 Yes 8/2 240 OST 251 Spr 10 Totally Online 2 4/8 Yes 8/2 96 OST 156 Spr 10 Totally Online 3 13/4 Yes 16/3 300 OST 155 Fall 09 Totally Online 7 7/8 Yes 8/3 560 OST 252 Fall 09 Totally Online 8 6/4 Yes 8/10 832 TOTAL 99 7525

College Goal: Provide facilities for student learning that capitalize on state-of-the-art instructional applications.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Department Goal: Update course-work to address current issues in the legal work environment.

Objectives: Investigate and implement the addition of an ethics course in the Office Administration: Legal program.

Action Plan: Review Textbooks. Determine if course will be an addition or a substitution into the program. Implement determinations.

Assessment Strategy: If changes can be made, course schedule will reflect changes.

Assessment Outcomes: BUS 240, Business Ethics course added to begin Fall, 2010. OST 132, Skillbuilding will not appear on the schedule beginning Fall, 2010.

Use of Results: Schedule has been changed to include new course for Fall, 2010.

College Goal: Provide facilities for student learning that capitalize on state-of-the-art instructional applications.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Department Goal: Increase library materials relevant to OA Legal program.

Objectives: Provide current books, periodicals, and other research materials to assist OA Legal students with study and research related information regarding legal topics.

Action Plan: Request purchase of books, periodicals, and videos relevant to OA Legal program Request subscription research databases.

Assessment Strategy: Increase legal related materials by 10%.

Assessment Outcomes: Continue to provide course related materials for OA program.

Use of Results: Periodical subscriptions continued. DVD added to Library Resources for student checkout and use.

Institutional Effectiveness Plan
2010-2011

College Goal: Provide an environment that supports employing and retaining a quality faculty and staff and promotes enhanced student learning, achievement, and development in a global society.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Department Goal: Improve and update online course content.

Objectives: Support educational programs and supplement where needed to enable and encourage student success with MCAS Certification.

Action Plan: Complete MCAS Certification in Word 2007.

Person(s) Responsible: OA: Legal Instructor

Anticipated Date for Achieving Objective: April, 2011

Assessment Strategy: Certificate

Budget Needs: Tier A if available/dept. funds

Assessment Outcomes: Will be completed in May 2011.

Use of Results: Will be completed in May 2011.

College Goal: Utilize technology to provide information services that support quality, personalized instruction.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Department Goal: Improve and update online course content.

Objectives: Enhance course content by adding video and audio files to better explain and demonstrate course concepts.

Action Plan: Find and/or create video and audio files and include them in online courses to supplement and enhance course concepts.

Person(s) Responsible: OA: Legal Instructor

Anticipated Date for Achieving Objective: May 2011

Assessment Strategy: Request students comment on video and audio course content on evaluations.

Budget Needs: None

Assessment Outcomes: Will be completed in May 2011.

Use of Results: Will be completed in May 2011.

College Goal: Provide facilities for student learning that capitalize on state-of-the-art instructional applications.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Department Goal: Expand and improve current coursework to meet the changing needs of the workplace.

Objectives: Encourage students to use available technology to improve learning.

Action Plan: Investigate the use I-Tunes University for providing pod casts for course lectures.

Person(s) Responsible: OA: Legal Instructor

Anticipated Date for Achieving Objective: May 2011

Assessment Strategy: Survey students for reactions to pod casts.

Budget Needs: None

Assessment Outcomes: Will be completed in May 2011.

Use of Results: Will be completed in May 2011.

College Goal: Provide facilities for student learning that capitalize on state-of-the-art instructional applications.

Division Goal: Provide facilities, staffing, and services that support educational program delivery.

Department Goal: Increase library materials relevant to OA Legal program.

Objectives: Provide current books, periodicals, and other research materials to assist OA Legal students with study and research related information regarding legal topics.

Action Plan: Request purchase of books, periodicals, and videos relevant to OA Legal program Request subscription research databases.

Person(s) Responsible: OA: Legal Instructor

Anticipated Date for Achieving Objective: May 2011 (This is a continuation from 2009-2010)

Assessment Strategy: Increase legal related materials by 10%.

Budget Needs: Subject to Library budget status.

Assessment Outcomes: Will be completed in May 2011.

Use of Results: Will be completed in May 2011.