Institutional Effectiveness: Performance Measures

The North Carolina Community College System designates eight performance measures as core indicators of student success:

1. Progress of Basic Skills Students
2. Passing Rates for Licensure/Certification Exams for First-Time Test Takers
3. Performance of College Transfer Students
4. Passing Rates in Developmental Courses
5. Success Rate of Developmental Students in Subsequent College-Level Courses
6. Student Satisfaction of Completers and Non-Completers
7. Curriculum Student Retention, Graduation and Transfer
8. Client Satisfaction with Customized Training

Recognition of Exceptional Institutional Performance is based upon a college meeting or exceeding all performance measures, having no exams for which the college controls who sits for the exam with a passing rate of less than 70%, and college transfer students performing at a level equal to or above native UNC system students.

Both internal and external measures are taken throughout the year, according to the NCCCS Annual Reporting Plan, and submitted to the NCCCS who publishes in June, results for each community college in the Critical Success Factors document. Any standard not met requires an action plan for improving performance that must be submitted to the State Board of Community Colleges. Results for MCC are reported annually to the college community in the MCC Performance Measures document which is available on the college web site. The IRPAC and the President’s Cabinet evaluate the results and work with appropriate divisions/departments to enhance performance as needed.